Shipping policy

SHIPPING POLICY

PROCESSING TIME
Orders are typically processed within 3-5 business days. However, during peak seasons or sales periods, processing times and delivery will be longer. If an item is urgent, please Do Not purchase during sales, as we do not provide refunds for items bought during promotions and peak seasons.

Kindly reach out to arrange a pick up if an item is very urgent.

SHIPPING RATES
Shipping rates are calculated at checkout by default. Once your order is weighed based on size, weight, and destination, a final calculation will be communicated to you.

SHIPPING DESTINATION
We currently ship from Spain to destinations worldwide. Please contact us to reconfirm your remote destination if you are unsure.

LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages once they have been marked as delivered. Please ensure that your shipping address is secure and correct, while consider tracking your package closely.

DELIVERY/PICK UP POLICY.
It is important to note that we are an online store, as such, we do not have a physical location. So we deliver to your doorstep in any part of the world through logistics companies. In an event where you want otherwise (PICK UP), arrangement would be made for that based on our time and schedule.